The other group set out to automate as much of their day as they could.
“Those who said, ‘I’m going to fully adapt, and I’m going to look to automate as much of my day as I can because then I’ll be a greater value to the company,'” Bergman said. “On the contrary, they’re busy full-time, they got 40-plus hours of work a week, and they’re just doing a lot more, and they’re involved in much more important and much more valuable items.”
One administrator has automated 80% of her work, he said. Preparing Docusign packages used to take her three to four hours, and it now takes 20 minutes.
“She picked up a lot of other work because she was the one who had availability, and she’s the one who naturally said, ‘Okay, I’ll take care of it, I’ll take care of that,’” Bergman said.
Employees who adapt are doing better, he said, and they are taking on higher-value work.