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At the 2024 NextGen User Group Meeting #NextGenUGM24, the message was clear: The company continues to make steady improvements to its platform and remains focused on reducing administrative burden for both customers and partners. Most importantly, NextGen Healthcare’s Ambient Assist solution has lived up to expectations.
Healthcare IT Today was invited to cover #NextGenUGM24, held in Nashville TN. Here is our summary of the event.
Key Takeaways
- NextGen’s Ambient Assist (ambient clinical voice) solution has been successfully rolled out to hundreds of physicians over the past year. Physician feedback has been extremely positive.
- The company remains focused on improving its platform to help reduce the administrative burden on end-users and the technical burden on partners.
- NextGen has consolidated its patient-facing solutions under a single umbrella – dubbed Closed Loop Practice and Patient Experience – and dedicating more resources to help improve the overall patient experience.
No Flash. Just Steady Improvement.
At #NextGenUGM24, the company did not make any flashy announcements or bold promises. Instead, they stayed true to the strategy they set out a year ago – steady improvements designed to reduce administrative burden on physicians and practices.
In doing so, NextGen sent a clear message: we are doing what needs to be done and our customers are seeing the benefits.
The company’s Ambient Assist (ambient clinical voice) solution is a cornerstone of the reduce-burden effort and CEO David Sides was happy to announce the successful rollout to hundreds of physicians over the past year. Collectively tens of thousands of patient visits have now been captured and documented automatically by the system.
Physicians are saving hundreds of hours of documentation allowing some to achieve a better work-life balance while others have chosen to see more patients to ease the access challenge in their community. Sides in his opening keynote shared how one physician (who he didn’t realize was sitting near the front of the audience) had done over 1,200 visits with Ambient Assist.
The company expects even faster adoption now that the early adopters have achieved results that have lived up to expectations.
Deeper Integration with Partners
In speaking with NextGen’s partners who were exhibiting at event, it was clear that many have been working more closely with the company to improve the level of integration. Several exhibitors shared how they are leveraging NextGen’s APIs to offer new features that were not possible using their prior method of integration.
The upside for end-users is a smoother experience and better usability.
IMO Health, for example, was showcasing their refreshed user interface which was only made possible by using NextGen’s new APIs.
Benchmarking Gaining Traction
Srinivas Velamoor, NextGen’s President and COO, shared how the benchmarking solution continues to gain traction with customers. By making key performance metrics available to its customers in a data warehouse, practices are able to see how they are performing relative to organizations of similar type, size, geography and along dozens of other vectors.
“By giving our customers these benchmarks through this enterprise data warehouse and dashboard that we publish, they can see how much potential they are leaving on the table,” said Velamoor. “Not only for RCM reimbursements, but also how fast a physician conducts an encounter and how satisfied patients are with their service. It is a powerful tool that allows us to partner more closely with our clients.”
Learn more about NextGen at https://www.nextgen.com/
NextGen is a sponsor of Healthcare Scene.