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“Leading with empathy requires curiosity and transparency,” Macaluso said. “Curiosity to understand your staff’s anxieties around AI, the common challenges they experience, and how AI can support; and transparency to openly discuss how the organisation plans to navigate the implementation of AI together.”
According to the consultant, leading with empathy is being transparent to employees on AI implementation and listening to their feedback.
“It also means providing tools and resources so your workforce can learn how to use new technology effectively,” he added.
Macaluso’s remark echoes similar advice from other experts and research, which encouraged upskilling to ensure employees can catch up with rapid technological development in the workplace.
The WEF last year suggested that employers can ease the disruption from AI in three ways: