Will AI Take Your Job or Make It Better? Here’s What Every Worker Needs to Know

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Artificial intelligence (AI) is no longer a futuristic concept. It’s here, and it’s already transforming how we live and work. According to the International Monetary Fund, AI could impact nearly 40% of jobs worldwide, making it one of the most significant disruptors of the modern labor market. But this disruption isn’t all doom and gloom. AI is also creating new opportunities, redefining productivity and pushing industries toward a more efficient and innovative future. The key lies in how businesses, governments and individuals respond.

In this article, we’ll look at AI’s significant impact on global employment and shed light on how you can leverage AI’s potential positively to navigate the evolving job landscape successfully.

The rise of AI adoption across industries

In 2025, AI adoption hit an all-time high. According to McKinsey, 72% of companies globally reported using AI in at least one business function, up from just 55% the year before. Some sectors are further along than others, with the tech industry leading the pack. In manufacturing, AI is being used to optimize production, manage inventory and improve customer service, with over 77% of firms reporting AI deployment. Healthcare, long considered a slow adopter, has seen a dramatic rise—66% of physicians now use AI tools, more than double from the previous year. Even education and logistics are catching up, using AI for personalized learning and supply chain forecasting.

The most common functions where AI shows up include marketing, product development and IT. In fact, the use of generative AI in marketing and sales more than doubled in 2024 alone. Tools like ChatGPT and Copilot are being embedded into workflows to speed up content creation, analyze customer data and streamline repetitive tasks.

Image from McKinsey

AI’s impact on jobs: What we lose and what we gain

The growing use of AI raises understandable concerns. According to the World Economic Forum, 45% of workers fear AI could replace their jobs. And they’re not wrong to worry: roles in data entry, routine customer support and basic content creation are already being phased out or heavily automated. In fact, over 7.5 million data entry jobs are expected to disappear by 2027.

However, this is only half the story. AI isn’t just taking jobs—it’s creating them too. McKinsey and the WEF project that 92 million jobs will be displaced by 2030, but an even greater number, around 170 million, will be created. These new roles include AI specialists, machine learning engineers, data scientists and even emerging jobs like prompt engineers and AI ethics officers. There’s also a growing demand for hybrid roles that blend AI with industry expertise, such as healthcare analysts who understand AI diagnostics and marketers who can leverage generative tools.

A global shift: Regional gaps and innovation hotspots

AI isn’t spreading evenly across the world. In advanced economies, roughly 60% of jobs are exposed to AI. In contrast, emerging markets see about 40% exposure, and low-income countries, just 26%. This “AI divide” reflects gaps in infrastructure, investment and access to skilled talent.

Cities like San Francisco, New York and Beijing are leading the AI revolution. The Bay Area alone is home to over 4,000 AI companies and boasts the highest innovation score globally. New York recently overtook Beijing as the second-largest hub for AI startups, thanks to its diverse economy and access to top universities. Beijing, heavily backed by China’s national strategy, continues to lead in research output and speech and vision recognition technologies.

But it’s not just the big players. Singapore, with its “SkillsFuture” initiative, is training hundreds of thousands of citizens in digital and AI skills. Meanwhile, countries like India are ramping up national programs to democratize AI education and training.

Skills gaps and the race to reskill

Despite the surge in AI adoption, companies are struggling to find qualified workers. Red Hat reports that 81% of UK IT managers believe there’s a significant skills gap in areas like data science, large language models and AI integration. Globally, the shortfall is massive. In the U.S. alone, an estimated 700,000 AI-related positions could remain unfilled unless reskilling efforts ramp up.

What skills are in demand? Technically, roles need proficiency in data analysis, machine learning and cloud computing. But it’s not just about coding. Soft skills like analytical thinking, creativity and problem-solving are equally important. Companies are increasingly looking for people who can interpret AI outputs and apply them meaningfully in real-world scenarios.

And the gap isn’t just technical—it’s demographic, too. Only 29% of AI-skilled workers globally are women, and older workers are significantly less likely to receive AI training. Gen Z workers are more likely to be exposed to AI tools early in their careers, creating generational imbalances that inclusive upskilling programs must address.

How companies and governments are responding

Forward-thinking organizations are not just acknowledging the skills gap—they’re doing something about it. In 2018, AT&T invested US$1 billion to retrain nearly half its workforce for advanced tech roles. IKEA, after introducing an AI chatbot that handled 47% of customer inquiries, reskilled 8,500 support workers into interior design consultants, unlocking US$1.4 billion in additional revenue.

Governments are also stepping in. Singapore’s SkillsFuture gives citizens credits to pursue training in high-demand areas, including AI. France, Finland and India have launched national AI education strategies, aiming to provide accessible learning to their entire populations. Platforms like Coursera and edX have seen massive upticks in AI course enrollments, with courses like “Elements of AI” drawing millions of users worldwide.

Hiring in the AI era: Skills over experience

The job market is changing. According to LinkedIn, AI engineer and AI consultant roles are the fastest-growing in the U.S. Over the past eight years, hiring for AI roles has surged by 323%. But what’s even more interesting is that companies aren’t just looking for deep technical backgrounds anymore.

ResumeBuilder reports that 91% of hiring managers prefer candidates with experience using tools like ChatGPT, even in non-technical roles. Two-thirds of executives say they wouldn’t hire a candidate who lacks AI literacy. Whether you’re in marketing, customer service or operations, knowing how to integrate generative AI into your workflow is becoming as essential as spreadsheet skills.

What individuals can do: Upskilling for the AI future

For those worried about being left behind, there’s good news: upskilling has never been more accessible. Online platforms offer beginner-friendly courses like “AI For Everyone” by Andrew Ng or the “Elements of AI” program created by the University of Helsinki. These programs are free, flexible and designed to help non-tech workers understand and apply AI.

Beyond courses, practical experience with tools like ChatGPT, Midjourney or Microsoft Copilot can go a long way. The more comfortable you are using AI in your day-to-day tasks, the more valuable you become to current and future employers. Even small wins, like automating reports or generating faster email drafts, demonstrate your adaptability.

Finally, don’t underestimate the value of soft skills. AI can process data, but it can’t replace human judgment, empathy or creative thinking. Workers who blend technical fluency with strong interpersonal and strategic abilities will thrive.

Looking ahead

AI is reshaping the global workforce, but the outcome isn’t set in stone. With the right investments in education, inclusive training and a proactive mindset, workers and companies alike can turn disruption into opportunity. Whether you’re a business leader, a policymaker or just someone wondering how to stay relevant, the message is clear: start learning, stay curious and embrace the change.