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Today, 10% of organizations already use AI agents, more than half plan to use them in the next year, and 82% plan to integrate them within the next three years, according to a Capgemini survey of 1,100 executives at large enterprises.
The survey revealed that 71% of respondents said AI agents would increase workflow automation, 64% said they’d improve customer service and satisfaction, and 57% said the potential productivity improvements outweighed the risks. The biggest use case (75% of respondents) for agentic artificial intelligence (AI) was in software development — to generate, evaluate, and rewrite code.
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The next great leap forward is autonomous AI — building a unified platform for agents. “Now, every company wants to be an AI company. Indeed, executive urgency to put the technology to use has increased seven times over the past six months and is now a top concern, above inflation or the broader economy. What’s more, 77% of business leaders worry they’ll miss out on the AI revolution if they don’t deploy it soon. It won’t just be chatbots or copilots or agents serving business needs — it will be all of them operating as one to shape the future of enterprise IT,” Jayesh Govindarajan, executive vice president of Salesforce’s AI Platform.
Agentic AI will massively redefine the future of work in the next decade. The six levels of autonomous work will drive augmentation capabilities at first, and then full replacement of tasks, roles, teams, and — ultimately — lines of business. We know that adoption rates are going to vary from industry to industry and from department to department. Even at the employee level, it’s highly unlikely that adoption will be a smooth process.
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According to Gartner, the future of AI is about agency — and productivity. “Agentic AI has the potential to significantly empower workers. It’ll enable them to develop and manage complicated, technical projects — whether micro automation or larger projects — through natural language.
Intelligent agents in AI will change decision-making and improve situational awareness in organizations through quicker data analysis and prediction intelligence. While you’re sleeping, agentic AI could look at five of your company’s systems, analyze far more data than you ever could, and decide the necessary actions,” said Tom Coshow, senior director analyst at Gartner.
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Gartner: The future of AI is about agency — and productivity.
Gartner