By Roger Lear
Talent acquisition leaders in insurance are already feeling the pressure to find qualified talent,
especially in claims, underwriting, actuarial, and risk. But what’s next may be even more
challenging, preparing for roles that don’t yet exist as technology reshapes the industry. Insurance
employers are already identifying emerging needs and trying to figure out how to adapt their hiring
strategies and reskill their workforce before the gaps widen.
Here are some things to consider if you are a talent acquisition professional in the insurance
industry.
- AI and automation are accelerating: According to McKinsey, up to 25% of insurance tasks
could be automated by 2030, from claims intake to underwriting decisions. (Source Article) - Demographics are shifting: For the last 10 years, all you have heard about is the “silver
tsunami.” The bottom line is that many insurance professionals are expected to retire in
the next few years, leaving companies scrambling. (Source) - New risks are emerging: Cyber threats, climate change, and AI liability are creating
coverage areas that didn’t exist a decade ago.
Talent leaders must prepare today for jobs that will define tomorrow. Here are some ideas for future
jobs that may not yet exist. Maybe a job for you?
AI Risk Manager – This will replace the traditional risk manager. Job will design coverage for AIdriven liability, machine learning errors, and algorithm bias exposures.
Climate Adaptation Underwriter- This will replace the standard property underwriter. Job models
and prices insurance for properties in climate-vulnerable zones using dynamic climate risk data.
Cyber Catastrophe Modeler- This job builds predictive models for systemic cyber events that
impact multiple insureds simultaneously.
Autonomous Vehicle Claims Analyst- Will replace the standard auto adjuster. Handles claims
data from driverless cars, working with sensors, logs, and AI systems instead of relying on driver
statements.
Digital Ethics Compliance Officer- Ensures AI, automation, and insurtech tools meet evolving
legal and ethical standards.
Parametric Product Designer- Develops parametric insurance policies that pay out automatically
on trigger events (e.g., earthquakes, floods).
Insurance Data Scientist (Specialty AI)- Designs AI models for dynamic pricing and fraud
detection, eliminating many repetitive actuarial computations.
Virtual Claims Negotiator- Uses virtual tools (video inspections, AI estimators) to negotiate and
settle claims remotely.
Usage-Based Insurance Analyst – Analyzes data from IoT devices to price personal auto, home,
and health coverage dynamically.
Insurance Ecosystem Partnership Manager Manages partnerships with platforms (e.g., rideshare,
gig apps) that integrate insurance as a service.
How can insurance talent leaders get prepared? This is a rapidly changing world, but you can get a
head start. Here are some ideas: - Reskill early: Start offering upskilling in AI literacy, climate modeling, and cyber risk now.
- Rethink job descriptions: Design future-proof roles that blend tech with human expertise.-
- Invest in partnerships: Build talent pipelines with universities that focus on data science,
cybersecurity, and climate analytics. - Elevate your employer brand: Show you’re an innovative place to work where future insurance
professionals can thrive. The Insurance Talent Network can help you out with that